FAQ

 

How do I know if I need Psychotherapeutic Counselling or Coaching & Mentoring?

Our free consultation can help you to gain clarity on the best service for an issue. You could be seeking to change old patterns, untangle complex personal issues, or embark on a journey of self-development. You may be looking as a result of a crisis, or you may be encouraged to seek support from friends, family members, or colleagues.


How do I start?

To book a general consultation, you can use our online form, email us, or phone us. We will set you up an appointment time.
 

How do I know which professional is best for me?

For your sessions to be effective, it's important you work with a professional you feel you can eventually trust. At your stand-alone Discovery Session, both you and the professional will have an opportunity to asses if you will benefit from working together. If after the Discovery Session you don't feel the professional is a good match, you do not have to continue onto a full program. We will also provide options for an alternative professional.

What if I want to try more than one kind of service?

Here at Insightful Conversations, all our professional practice use an integrative approach, meaning we are trained in and combine a variety of approaches to best help our clients. If this is of interest, look at the services we offer under the services pages or call us, and we can advise you further. 

How long should I expect my program to be?

The length of your program will very much depend on your unique circumstances and needs, with 6 or 12 months being standard programs. You can also extend if necessary.


Will our conversations be confidential?

Yes, all conversations are confidential. The only exception would be if you were to pose a danger to yourself or others, in which case the relevant parties would be notified.

Do I need to attend weekly sessions?

The standard format of weekly sessions, but here at insightful conversations, we empower you to take control of your sessions and to book as and when you need. 

Can I have more than one session a week?

Yes. If you require more than one session a week, you simply use one of your sessions in your program and book an available slot.


Can I speak to a professional before my appointment?

Professionals are in sessions with clients during the day, so it is difficult to do so. Your consultation appointment is the time to ask any questions you might have.


Does my GP need to refer me for an appointment?

No. You are free to refer yourself.


If you are a private practice, why do I have to provide my GP details?

We request GP details for the unlikely event you had a medical emergency while attending a session.


Can you prescribe medication if I need it?

We are not eligible to prescribe medication.


Will, my professional, be available for me in a crisis?

Your professional will be available to you at your scheduled appointment time only. In the case of an emergency, you have some free 30-minute phone calls that can be booked and be spoken to at times within an hour.


Can I use my health insurance to pay for my sessions?

We do not accept health insurance, but we are happy to provide an invoice or receipt to be claimed back from your insurers.


What hours are therapists available?

Sessions are usually available on an hourly basis from 10:00 a.m. until 20:00 on weekdays (finishing at 20:50). Sessions are also offered on Saturdays from 12:00 until 16:00 (finishing at 16:50).


Can I change my appointment slot after my assessment? 

Regular, consistent work with your therapist is essential to see the benefits. Saying this, you can change your appointment with 24 working hours notice.


Do I have to pay for missed/cancelled sessions?

You are in control of booking your sessions and able to change an appointment with notice. If you fail to give notice you will be charged the full amount.


How can I pay for a session?

Don’t worry; your monthly automatic recurring payments are all set up when you purchase your program.


Will any of my information be shared? 

We are committed to your privacy, so sharing your personal information is extremely rare.

There are two exceptions. The first is if we were to become aware that you are an imminent danger to yourself or others, or that someone else is a danger to you.

The second exception is if your therapist were to become aware that you intended to commit a major crime of any sort. In such a case they have a legal obligation to disclose such information to the relevant authorities. You will be informed of this by the professional before any action will be taken.

*Note that for therapy, personal drug use or addictions are not considered to be criminal activities (unless they involve anyone underage). They are only as areas that can be discussed in sessions.


What if I have a complaint?

Complaints about your professional should be raised with her or him directly. If you are not satisfied when your complaint has been addressed, then you should take this up with Jarell Bempong:

jarell@insightful-conversations.com